At Ellure, we strive to provide a seamless experience from checkout to delivery. Depending on the items ordered and the available shipping options, your purchase may arrive in separate shipments, all coordinated to ensure a smooth and timely arrival to your address.
Costs
Standard shipping starts at $8.95 and varies based on the size and weight of your ordered items. Orders over $350 USD qualify for free standard shipping. For faster delivery, we also offer premium and express shipping options at an additional cost.
| Order Total (USD) | Standard | Premium | Express |
| Up to $74.99 | $8.95 | $16.95 | $39.95 |
| $75 to $124.99 | $16.95 | $28.95 | $64.95 |
| $125 to $199.99 | $24.95 | $38.95 | $89.95 |
| $200 to $249.99 | $39.95 | $64.95 | $118.95 |
| $250 to $350 | $49.95 | $78.95 | $146.95 |
| $350.01 to $499.99 | Free | $120.00 | $185.00 |
| $500 to $799.99 | Free | $149.00 | $214.00 |
| $800 to $1,300 | Free | $175.00 | $240.00 |
| $1,300.01 and up | Free | $210.00 | $275.00 |
Estimated shipping times
After your purchase is confirmed, please allow 1-3 business days for order processing. Our business days are Monday through Friday, excluding holidays. Some items, such as select lighting, furniture, and custom-made items, may require additional processing time for production. For a precise and up-to-date lead time estimate for the specific item(s) you’re interested in, please feel free to reach out to us before placing your order.
Shipping options
• Standard Shipping: Your order will be shipped using an economy service via your local delivery provider.
• Premium Shipping: Both processing and delivery will be prioritized, with shipment through an expedited service, such as FedEx Expedited or other priority mail options.
• Express Shipping: Processing (and production, if applicable) will be prioritized, and we’ll ship using the fastest available service, such as DHL Express or UPS Express.
Delays
While we always aim to ensure your items arrive as quickly as possible, we are unable to guarantee specific delivery dates for most orders. Trade orders may have different terms. Please note that we are not responsible for delays that may occur after your package leaves our facility, including delays during customs processing in your country.
Countries we ship to
We ship to the United States of America, Albania, Algeria, Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Guatemala, Guernsey, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lithuania, Luxembourg, Macao SAR, Malaysia, Malta, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Netherlands, New Zealand, Nicaragua, Nigeria, North Macedonia, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia, and Zimbabwe.
Customs and import fees
As most orders are shipped from our global fulfillment centers outside of the US, you may incur additional import fees upon delivery. While the majority of orders will not be subject to such fees, it is important to note that the possibility exists. Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of goods, you are responsible for any duties, taxes, and other charges that your country may impose on imports. If you choose to refuse the customs fees and your package is returned to us, the original shipping costs will be deducted from your refund. If you’re unsure whether you will be subject to customs fees, we recommend contacting your local customs office for more information before placing your order.
Order tracking
To track your item, locate the shipping confirmation email sent to the email address you used when placing your order, and click the link provided to view the shipping progress. Alternatively, you can use our order tracking tool here. Please note that in some cases, shipping updates may not be displayed immediately; however, rest assured that your package is still in transit. You may also reach out to us via email to request more information on your package's delivery or estimated time of arrival.
For any questions regarding shipping, tracking, or this policy, please contact us by email at contact@elluredecor.com.
